Casa Carrillo Club Terms of Use
1. Introduction
1.1 These Terms & Conditions govern your participation in the E.P. Carrillo Cigar Co. ("EPC") Loyalty Program (the "Program"). By enrolling in the Program, you ("Member") agree to be bound by these Terms & Conditions.
1.2 E.P. Carrillo Cigar Co. reserves the right to modify, suspend, or terminate the Program at any time without prior notice.
2. Program Enrollment
2.1 To enroll in the Program to earn and redeem points, you must:
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- Be 21 years or older,
- Provide valid email and mailing addresses,
- Have a United States address in order to receive shipments,
- Agree to receive marketing communications from us,
- Consent to Company sharing your personally identifiable information with our partners who help us operate the Program (e.g. Shopify, GroWave, etc), and
- Be an individual consumer. Businesses, including retailers, may enroll but are only eligible for limited Program benefits (e.g., social media engagement). Purchases made for resale or at wholesale pricing do not qualify for reward points.
2.2 Enrollment in the Program is free.
3. Earning Points
3.1 Members earn points ("Points") for qualifying purchases made at online or brick & mortar tobacconists for E.P. Carrillo Cigar Co. products, or at EPC’s online merchandise shop (https://shop.carrillocigars.com/). Members may also earn points for attending EPC events or for online activities promoting EPC’s brand and products, such as following our brand on social media including YouTube, Instagram and Facebook.
3.2 Points are typically earned at a rate of 1 point per dollar spent on EPC products. Points awarded for other activities vary based on the specific promotion at the time of the activity.
3.3 Some purchases or parts of purchases may be excluded from earning Points, such as: taxes and shipping fees on purchases, returned items, etc.
3.4 Wholesale purchases or purchases made for resale do not qualify for Program points or rewards. Points are intended to reward personal, end-user consumer behavior.
4. Redeeming Points
4.1 Points can be redeemed for discounts on future purchases on EPC’s online merchandise shop, free merchandise, and exclusive offers only available to Program members.
4.2 Redemption options and reward values may vary and are subject to change at E.P. Carrillo Cigar Co.'s discretion.
4.3 Points have no cash value and cannot be transferred, sold, or bartered.
5. Point Expiration
5.1 Points typically expire 12 months after the date they are earned.
5.2 E.P. Carrillo Cigar Co. may modify the point expiration policy at any time.
6. Account Maintenance
6.1 Members are responsible for maintaining the accuracy of their account information.
6.2 E.P. Carrillo Cigar Co. is not responsible for any lost, stolen, or misused Points or reward merchandise.
7. Program Termination
7.1 Membership in the Program may be terminated by E.P. Carrillo Cigar Co. at any time for any reason, including but not limited to:
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- Violation of these Terms & Conditions.
- Suspicious or fraudulent activity.
- Account inactivity.
8. Disclaimer of Warranties
8.1 THE PROGRAM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS1 FOR A PARTICULAR PURPOSE.
9. Limitation of Liability
9.1 E.P. Carrillo Cigar Co. SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THE PROGRAM, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
10. Governing Law
10.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of Florida, Dade County.
11. Contact Information
11.1 For questions about the Program, please contact E.P. Carrillo Cigar Co. at Phone: +1 305 460 2664 or Email: info@epccigar.com
12. Updates
12.1 E.P. Carrillo Cigar Co. may update these Terms & Conditions from time to time. The most current version of these Terms & Conditions will be available at https://shop.carrillocigars.com/pages/casa-carrillo-club-terms-of-use.